Cancellation policy
We value and respect your time as much as we value ours. By booking an appointment with in.element.health, you are committing to a specific timeframe dedicated entirely to your health journey. This policy ensures that we can provide consistent care to all our clients efficiently.
Timeframes and fees
Please provide at least 24 hours' notice for all cancellations or reschedules. Changes made within this window may incur a cancellation fee equivalent to 50% or 100% of the service price, depending on the specific notice period provided.
Late arrivals and no-shows
Late arrivals may result in a shortened treatment time so that the next client is not delayed. The full fee for the scheduled service will still apply. Failure to attend a scheduled appointment without notice will result in the forfeiture of the full service fee.
How to change or cancel your appointment
We understand that life happens and you may need to change or cancel your appointment from time to time. If you need to reschedule or cancel, please contact us as soon as possible so we can offer your time to someone else who may be waiting.
To change or cancel your appointment, please:
• Email hello@inelementhealth.com, or
• Call or text +61 (0)493 757 347
If you contact us within the required notice period outlined above, we’ll do our best to find a new time that works for you. Late cancellations, changes made after the notice period, or missed appointments may be subject to a fee in line with our policy above.